At Skinsation, we want you to be completely satisfied with your purchase. If for any reason you’re not, we offer a refund and returns policy.
Please note we only accept returns based on damage or defect and such returns are subject to review by the team to accept and/or exchange the product.
Eligibility for Returns
To be eligible for a return or exchange, the product must:
- Be in its original packaging
- Be unused and unopened
- Have all original labels attached
- Be ascertained to have been purchased from us
Refund Options
If your return is approved, you can choose from the following refund options:
- Full refund of the price of the product excluding VAT and delivery costs
- Store credit to use on a future purchase
- Exchange for a different product of equal value
- Exchange for the same product in case of damage or defect
How to Initiate a Return
- Contact our customer service team via email, hello@skinsationng or WhatsApp to initiate the return process.
- Provide your order number and reason for return.
- Our team will review, and guide you through the next steps.
Shipping Costs
- Return shipping costs are the responsibility of the customer unless the product is defective or was sent in error.
- Original shipping costs will not be refunded.
Processing Time
Refunds will be processed within 3-5 working days after the refund request has been approved.
Defective or Damaged Products
If you receive a defective or damaged product, please contact us within 2 days of delivery.
Final Sale Items
Certain products may be marked as “Final Sale” or “Non-Returnable.” These products cannot be returned or exchanged.
Changes to this Policy
We reserve the right to modify this policy at any time. Changes will be posted on our website.
By shopping at Skinsation, you agree to this Refund and Returns policy.